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Refund Policy

Refund Policy

At PERNG SHENG JIE, operated by SUPSTAGE TRADING, we want you to be satisfied with your purchase. This Refund Policy explains how to request a refund or return and what information we may need. Because refund and return eligibility can vary by item, order, and applicable law, no specific return window, refund method, or exception list is promised on this page. Please contact our customer service team to confirm the current policy for your order before sending anything back.

Before You Request a Refund

To help us review your request efficiently, please have the following information ready when you contact us:

  • Order number and proof of purchase
  • Item name, category, and quantity
  • Reason for the request, such as damaged, defective, wrong item, or change of mind
  • Clear photos or a short video if the item arrived damaged, defective, or incorrect
  • Your preferred resolution, if available, such as refund, replacement, or another option

Our team will confirm whether your item is eligible, provide return instructions if applicable, and explain the available refund options. Please do not send returns without contacting us first.

How to Contact Us

For all refund and return questions, please contact customer service using the details below:

  • Contact person: PERNG SHENG JIE
  • Company: SUPSTAGE TRADING
  • Email: [email protected]
  • Phone: 129878022
  • Address: NO 2, JALAN PINGGIRAN 6/3 HORIZON HILLS

Customer service will confirm whether your request can be accepted and will provide any required next steps. Do not ship any item back until you receive confirmation and return instructions from our team.

Refund Eligibility and Review

All refund and return requests are reviewed individually. Eligibility is not guaranteed until our team has reviewed your request and confirmed it in writing. Depending on the item and order, we may consider factors such as:

  • Whether the item is unused, unworn, and in its original condition and packaging where applicable
  • Whether valid proof of purchase is provided
  • Whether the request was submitted through customer service
  • Whether any item-specific conditions confirmed by customer service have been met
  • Whether the request complies with applicable law

Because each request is different, please contact us for the specific eligibility requirements that apply to your order.

Items That May Not Be Eligible

Some items may not be eligible for return or refund due to hygiene, safety, customization, final-sale, or legal reasons. For example, earrings and other pierced-jewelry items may be subject to health and hygiene restrictions. This page does not list every possible exception.

Our product categories include Rings, Bracelets-anklets, Earrings, and Necklaces. If you are unsure whether an item can be returned, please contact customer service before placing an order or before requesting a return. The team will confirm any item-specific exceptions for your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos or a short video showing the issue. We will review the information and confirm the next steps, which may include a replacement, refund, or another resolution as determined by customer service and applicable law.

Please keep the original packaging and any included accessories until your request has been reviewed. This can help us assess the issue and confirm the appropriate resolution.

Return Shipping and Costs

Return shipping methods and responsibility for shipping costs depend on the reason for the return and the resolution confirmed by customer service. Do not ship items back until you receive return instructions.

Any shipping fees, taxes, duties, or other charges will be handled as confirmed by our team. We are not responsible for returns sent without prior confirmation or for items lost or damaged during return shipping.

Refund Processing

Once an eligible return is received and inspected, or once a refund is otherwise approved, our team will process the refund. The refund method, timing, and any applicable deductions will be confirmed by customer service.

Where possible, refunds may be issued to the original payment method, but this depends on the payment provider and your order details. Please allow time for your bank or payment provider to post the refund after it has been processed. For the most accurate information about your specific refund, please contact customer service.

Chargebacks and Disputes

If you have an issue with an order, please contact us first so we can try to resolve it. Initiating a chargeback or payment dispute before contacting us may delay the review process and resolution.

Policy Updates

We may update this Refund Policy from time to time. The version posted on this page applies to current requests, unless applicable law requires otherwise. For the most current information about returns, refunds, or item exceptions, please contact customer service.

Contact Information

If you have questions about this Refund Policy or want to request a refund or return, please contact us:

  • PERNG SHENG JIE
  • SUPSTAGE TRADING
  • Email: [email protected]
  • Phone: 129878022
  • Address: NO 2, JALAN PINGGIRAN 6/3 HORIZON HILLS